LIVE DOCUMENT LIBRARY

Our Standards

Of Care.

Transparency is our most important policy. Explore the living frameworks that guide our integrity, safety, and operations.

1. Safeguarding & Protection

Our comprehensive framework for protecting the welfare of all individuals, including core policies and operational procedures.

IN THIS SUITE

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Safeguarding Policy Framework

Child Protection Policy

Adult Safeguarding Policy

Managing Staff Allegations

Managing Peer-to-Peer Abuse

PDF

4.1 MB • Last updated 10 Jul 2025

Safeguarding Policy Framework

The overarching framework defining our approach to safeguarding across the organisation.

PDF

4.1 MB • Last updated 10 Jul 2025

Safeguarding Policy Framework

The overarching framework defining our approach to safeguarding across the organisation.

PDF

3.5 MB • Last updated 10 Jul 2025

Child Protection Policy

Guidelines for protecting adults at risk from abuse, neglect, and exploitation.

PDF

3.5 MB • Last updated 10 Jul 2025

Child Protection Policy

Guidelines for protecting adults at risk from abuse, neglect, and exploitation.

PDF

3.2 MB • Last updated 10 Jul 2025

Adult Safeguarding Policy

Overview and index of the complete Safeguarding and Protection Policy Suite.

PDF

3.2 MB • Last updated 10 Jul 2025

Adult Safeguarding Policy

Overview and index of the complete Safeguarding and Protection Policy Suite.

PDF

1.8 MB • Last updated 10 Jul 2025

Managing Staff Allegations

Procedures for handling allegations made against staff members or volunteers.

PDF

1.8 MB • Last updated 10 Jul 2025

Managing Staff Allegations

Procedures for handling allegations made against staff members or volunteers.

PDF

1.6 MB • Last updated 10 Jul 2025

Managing Peer-to-Peer Abuse

Protocols for addressing allegations of abuse between young people or beneficiaries.

PDF

1.6 MB • Last updated 10 Jul 2025

Managing Peer-to-Peer Abuse

Protocols for addressing allegations of abuse between young people or beneficiaries.

2. Operations & Administration

Policies governing day-to-day operations, HR processes, and administrative standards.

IN THIS SUITE

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Complaints Policy

Expenses Policy

Open Access Policy

Recruitment of Ex-Offenders

Recruitment & Onboarding

Vetting and DBS Policy

Volunteering & Participation

PDF

1.5 MB • Last updated 10 Jul 2025

Complaints Policy

Formal process for raising and resolving complaints about the organisation.

PDF

1.5 MB • Last updated 10 Jul 2025

Complaints Policy

Formal process for raising and resolving complaints about the organisation.

PDF

0.8 MB • Last updated 10 Jul 2025

Expenses Policy

Rules regarding reimbursable expenses for staff and volunteers.

PDF

0.8 MB • Last updated 10 Jul 2025

Expenses Policy

Rules regarding reimbursable expenses for staff and volunteers.

PDF

1.1 MB • Last updated 10 Jul 2025

Open Access Policy

Guidelines on accessibility and open access to our services and facilities.

PDF

1.1 MB • Last updated 10 Jul 2025

Open Access Policy

Guidelines on accessibility and open access to our services and facilities.

PDF

1.3 MB • Last updated 10 Jul 2025

Recruitment of Ex-Offenders

Policy ensuring fair treatment of applicants with criminal records.

PDF

1.3 MB • Last updated 10 Jul 2025

Recruitment of Ex-Offenders

Policy ensuring fair treatment of applicants with criminal records.

PDF

2.5 MB • Last updated 10 Jul 2025

Recruitment & Onboarding

End-to-end procedures for selecting and inducting new personnel.

PDF

2.5 MB • Last updated 10 Jul 2025

Recruitment & Onboarding

End-to-end procedures for selecting and inducting new personnel.

PDF

1.4 MB • Last updated 10 Jul 2025

Vetting and DBS Policy

Requirements for background checks and Disclosure and Barring Service clearance.

PDF

1.4 MB • Last updated 10 Jul 2025

Vetting and DBS Policy

Requirements for background checks and Disclosure and Barring Service clearance.

PDF

2.1 MB • Last updated 10 Jul 2025

Volunteering & Participation

Framework for engaging, supporting, and managing volunteers.

PDF

2.1 MB • Last updated 10 Jul 2025

Volunteering & Participation

Framework for engaging, supporting, and managing volunteers.

3. Governance & Compliance

Ensuring legal compliance, financial integrity, and data security.

IN THIS SUITE

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Anti-Bribery and Corruption

Data Protection Policy

Financial Assistance Policy

Whistleblowing Policy

PDF

1.2 MB • Last updated 10 Jul 2025

Anti-Bribery and Corruption

Zero-tolerance approach to bribery and corrupt practices.

PDF

1.2 MB • Last updated 10 Jul 2025

Anti-Bribery and Corruption

Zero-tolerance approach to bribery and corrupt practices.

PDF

3.0 MB • Last updated 10 Jul 2025

Data Protection Policy

GDPR compliance and procedures for handling personal data securely.

PDF

3.0 MB • Last updated 10 Jul 2025

Data Protection Policy

GDPR compliance and procedures for handling personal data securely.

PDF

1.0 MB • Last updated 10 Jul 2025

Financial Assistance Policy

Criteria and process for providing financial aid or grants.

PDF

1.0 MB • Last updated 10 Jul 2025

Financial Assistance Policy

Criteria and process for providing financial aid or grants.

PDF

1.4 MB • Last updated 10 Jul 2025

Whistleblowing Policy

Protection and procedures for reporting malpractice internally.

PDF

1.4 MB • Last updated 10 Jul 2025

Whistleblowing Policy

Protection and procedures for reporting malpractice internally.

4. Conduct & Behaviour

Standards of behavior expected from everyone in our community.

IN THIS SUITE

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Anti-Bullying Policy

Code of Behaviour

Code of Conduct Policy

Kid Friendly Code of Conduct

PDF

1.6 MB • Last updated 10 Jul 2025

Anti-Bullying Policy

Measures to prevent and address bullying in all its forms.

PDF

1.6 MB • Last updated 10 Jul 2025

Anti-Bullying Policy

Measures to prevent and address bullying in all its forms.

PDF

1.1 MB • Last updated 10 Jul 2025

Code of Behaviour

General behavioral expectations for day-to-day interactions.

PDF

1.1 MB • Last updated 10 Jul 2025

Code of Behaviour

General behavioral expectations for day-to-day interactions.

PDF

1.8 MB • Last updated 10 Jul 2025

Code of Conduct Policy

Formal professional standards for staff and trustees.

PDF

1.8 MB • Last updated 10 Jul 2025

Code of Conduct Policy

Formal professional standards for staff and trustees.

5. Health & Safety

Protocols to ensure a safe environment for all activities.

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Health and Safety Policy

Offsite Visits Policy

Risk Assessment Policy

PDF

1.2 MB • Last updated 10 Jul 2025

Health and Safety Policy

General statement of intent and arrangements for health and safety management.

PDF

1.2 MB • Last updated 10 Jul 2025

Health and Safety Policy

General statement of intent and arrangements for health and safety management.

PDF

4.1 MB • Last updated 10 Jul 2025

Offsite Visits Policy

Safety procedures for organizing trips, excursions, and offsite activities.

PDF

4.1 MB • Last updated 10 Jul 2025

Offsite Visits Policy

Safety procedures for organizing trips, excursions, and offsite activities.

PDF

3.5 MB • Last updated 10 Jul 2025

Risk Assessment Policy

Methodology for identifying hazards and implementing control measures.

PDF

3.5 MB • Last updated 10 Jul 2025

Risk Assessment Policy

Methodology for identifying hazards and implementing control measures.

6. Inclusion & Values

Promoting equality, diversity, and our core organizational values.

IN THIS SUITE

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Accessibility Policy

Equality, Diversity & Inclusion

Organisational Values Framework

PDF

1.4 MB • Last updated 10 Jul 2025

Accessibility Policy

Commitment to ensuring our services are accessible to people of all abilities.

PDF

1.4 MB • Last updated 10 Jul 2025

Accessibility Policy

Commitment to ensuring our services are accessible to people of all abilities.

PDF

2.8 MB • Last updated 10 Jul 2025

Equality, Diversity & Inclusion

Strategy for fostering an inclusive culture and preventing discrimination.

PDF

2.8 MB • Last updated 10 Jul 2025

Equality, Diversity & Inclusion

Strategy for fostering an inclusive culture and preventing discrimination.

PDF

1.5 MB • Last updated 10 Jul 2025

Organisational Values Framework

The core values that define our mission and guide our decision-making.

PDF

1.5 MB • Last updated 10 Jul 2025

Organisational Values Framework

The core values that define our mission and guide our decision-making.

7. Media & Communications

Guidelines for digital engagement, content creation, and data privacy online.

IN THIS SUITE

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Digital Safeguarding Policy

Photo and Video Policy

Social Media Policy

PDF

2.1 MB • Last updated 10 Jul 2025

Digital Safeguarding Policy

Protecting users and staff in online environments and digital communications.

PDF

2.1 MB • Last updated 10 Jul 2025

Digital Safeguarding Policy

Protecting users and staff in online environments and digital communications.

PDF

1.7 MB • Last updated 10 Jul 2025

Photo and Video Policy

Rules regarding the capture, storage, and use of images and footage.

PDF

1.7 MB • Last updated 10 Jul 2025

Photo and Video Policy

Rules regarding the capture, storage, and use of images and footage.

PDF

1.3 MB • Last updated 10 Jul 2025

Social Media Policy

Guidelines for professional and personal use of social media platforms.

PDF

1.3 MB • Last updated 10 Jul 2025

Social Media Policy

Guidelines for professional and personal use of social media platforms.